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Try Our NEW VIPet Plans. Explore Options

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Let’s Get Your Animal on the Schedule

Tell us a little about who needs to be seen and we’ll follow up to confirm a time that works for you.
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Deposit & Payment Policy

To reserve your appointment, a deposit may be required—and will be applied toward your final bill at checkout.

Deposits help us ensure timely care for all patients and are required in the following situations:

  • New Client Appointments
  • Exotic Pet Visits
  • Surgical Procedures
  • Repeat Late Cancellations or No-Shows (after 2 missed appointments with less than 24 hours’ notice)

Deposit Details:

  • New client and exotic pet appointments require a deposit equal to the exam fee.
  • Routine surgeries require a minimum $100 deposit.
  • More extensive surgeries require a deposit equal to 50% of the estimated cost.
  • All deposits are non-refundable if appointments are missed or canceled with less than 24 hours’ notice.
  • Full payment is due at the time of service.

We understand that veterinary care can be a big investment, so North Star happily accepts payment options through Cherry, Scratchpay, and CareCredit, which offer flexible financing plans, to help make budgeting a little easier.

Thank you for your understanding and support in helping us provide quality, timely care for every pet.